第一次給兒子sign up US kids golf的比賽，是在一????military base裏，9/10當天，開車単程50+ miles,被告知我們不在 guest list上，所以沒法給我們temporary pass to enter,不讓進，所以打不了球，大人孩子鬱悶而歸。在 military base welcome center其間碰到另外兩家，爸爸帶兒子來的，同樣問題。原因： 組織者忘了事先發送 military access form給我們，應該讓我們填完交給military base來做背景調查的。
本地的組織者可能在我之前已經有人給他打電話complained,要求解決，所以當天我打的電話，text, email全部沒回，直到比賽之後第二天早上，發了military access form,沒有任何道歉！後來下午比賽結果post在網上，我兒子被mark no show,我隻好通過官網contact us上 submitted我的complaint，要求去掉no show並refund registration fee.
我和對方的最後email:
我的: This is the email that contains Military Access Foem, you know that it should be sent out as a blast to all the participants' parents before the deadline, unfortunately someone apparently forgot to send it. It was only sent to me this morning, one day after the game.
Please be noted that I registered on 9/1, the deadline for Fountain Green guest list was 9/5, between 9/1 and 9/5, no one sent me this important email. Other than the registration confirmation email,the only email about the 9/10 game I received is on 9/9, which is important,too, but it's a different email.
對方回的: I understand that. There was an email sent out on August 30th which I know is a day before you registered. As I said in my previous email, I am offering you a coupon code for the registration fee minus a $15 processing fee, since this situation falls under our Medical/Emergency Refund Policy. That is the best I can do.
對方網站上把mark從no show 改成 withdrawal。這就是對方的解決方式。
我必須指出的是：因為組織者的失誤導致不能比賽（至於我們夫妻帶孩子白白跑了來回的time and gas，whole day ruined,就不提了),不是no show,可也不能隨便改成withdrawal 敷衍了事，根本就沒withdraw，可笑又無語之一；對方說military access form在我注冊之前一兩天的8/30有發過，可笑又無語之二，這麽重要的email,到注冊截止為止不都必須要發的嗎？可笑而無語之三：對方說我的情況符合他們的"medical/emergency refund policy,所以refund注冊費$39減去$15 processing fee,$24以coupon code形式refund,這種自大嘴硬的人，我們既沒有任何medical，也沒emergency,硬給我套上去的，為什麽不能大方承認，是他們的失誤，是本地組織者的失誤而造成的。
$15當然隻是小錢，可是他們在失誤之後的對待方式相當自大，處理方式不是一般的差，我有必要讓他們明確承認那是他們的工作失誤。把自己的工作做好，不要讓你的客戶因為你的不負責任而承擔不必要的後果，不是基本的嗎？老貓及各位大俠，請幫我看在對方的以上email之後，我該怎麽做最有效最合適？
