You are right. JPM screwed up.

回答: JP Morgan is the 401k plan administratorseaspearo2014-12-19 08:49:40

If they are not willing to listen to you, maybe you can ask your employer's HR folks to place a call? After all, JPM works for your employer, and they might be more willing to listen to their paying client At the very least, it would be a different department/customer service personnel who would be handling your case for JPM.

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