Enterprise要我個人全款賠償，怎麽辦？

Enterprise說是違反了第九條，reckless。
警察開的罰單是careless driving。
現在查到的資料是，careless driving和reckless driving是兩種不同的罰單。

careless driving encompasses drivers who appear to be unaware of their bad driving.

reckless driving indicates that the motor vehicle operator is willfully acting to drive in such a manner as to cause damage to property, physical injury or death.

一直在和Enterprise客服溝通，沒用，Enterprise堅持要我個人全額賠償。