what to do after my tenant canceled their credit card payment

I have a wonderful vacation home just 1 mile away from Disney, Orlando, can accomodate 8 people at the same time. 3 bedrooms, 3 full bathrooms, built in 2007, sold at $280,000, great gated community, condo management. Very beautiful and fancy with red roof tiles.

I rent it out for only $45 per night/day with the tax. ($39 in the ads excluding the tax). All utilities fees, A/C, cable TV, high speed Internet, unlimited long distance phone calls, are all included.

Here came an India costmer with 8 people lived there for 1 week.

At the first day, the Indian family they called the property manager, complaining no hot water, then the property manager ordered the plumber, then plumber said everything's perfect, just the Indian family didn't know how to use it. Then the property manager charged me $40 for the trip fee.

On the 2nd day, the Indian family complained again complaining the A/C not working. then my property manager ordered the a/c guy to check; then the a/c guy said everything's perfect; then the property manager charged me $40 again for the trip fee.

On the 3rd day, yesterday, Indian family reported again for the Internet access, they complained the network cannot connected. What the heck! I called the PM immediately, asked her not order service again, then the Indian family threatened me to sue me on the court.

I lost $40 per day, I rent out to them for just $45 per day, which includes HOA, property tax, utility gas and electric, water and sewer, cable tv and high speed internet, PM managerment fee, .....

then, that's NOT the end of it. the india then canceled their credit card (through PayPal) payment, disputing that they don't have hotwater, A/C, so they cannot live there normally. Now all the rent I got in my Paypal account has been withdrawn back.

What should I do? thanks for your support.

所有跟帖: 

The first Q is "do you have a contract with them" -CyberCat- 給 CyberCat 發送悄悄話 (643 bytes) () 06/09/2011 postreply 08:36:34

thanks, I do have the contract witht the tenants, but i'm remote -相見不如不相見- 給 相見不如不相見 發送悄悄話 相見不如不相見 的博客首頁 (312 bytes) () 06/09/2011 postreply 09:13:59

Deal with Paypal first -CyberCat- 給 CyberCat 發送悄悄話 (289 bytes) () 06/09/2011 postreply 09:25:17

thanks again. I do have their address -相見不如不相見- 給 相見不如不相見 發送悄悄話 相見不如不相見 的博客首頁 (187 bytes) () 06/09/2011 postreply 10:31:04

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