Very good article!!!!!!!
Exactly right.
Fact: The BBB is a PRIVATE company and not a government agency. They cannot do anything to get your money back or resolve the problem as they have no power as a PRIVATE company.
Fact: In order to get listed as a good site with the BBB you have to PAY a large fee to get listed. I was quoted over $1000 per year to get listed. So remember next time you search the BBB you are not getting the best companies.
Fact: The BBB wants everyone to have the impression that if a company is not listed on their site then they are not a reputable company. As I listed in the fact above; the truth is that if a company is not listed they didn't want to pay the large fees.
The only thing BBB can do is to pass information between you and the company you complainted.