since Feb,2002. FBI replied that they didn't get request from BCIS and suggested asking BCIS again. So we went to BCIS again and showed the e-mail from BCIS. BCIS was very unhappy and augued there are various government agencies to check, it is not the way for us to check FBI.I think it's just excuse since no way to check them. My daughter is almost 17 years old now and needs this to apply for college scholarship! Senator and congressperson no help at all.