打電話要求加快

I485 pending,打電話要求加快，昨晚收到個email，看起來字麵很普通啊，請問各位有什麽含義？

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The status of this service request is:

Based on your request we researched the status of your application or petition.
This case is actively processing with an officer. You should receive a decision
or other notice of action from us within approximately 30-60 days of the date of
this letter.
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