never received the document from them. What does this update mean? Please help. thanks,
Document production or Oath Ceremony
On March 8, 2010 we mailed the document to the address we have on file. You should receive the new document within 30 days. If you do not, or if you move before you get it, call customer service at 1-800-375-5283.
This step applies to applications that result in an applicant receiving a card (such as a green card) or other document (such as a naturalization certificate, refugee travel documents or advance parole). Applications will be in this step from the time the order to produce the card/document is given until the card/document is produced and mailed to the applicant. You can expect to receive your card/document within 30 days of the approval of your application.
Naturalization Applicants: you will receive your certificate at your oath ceremony. You can expect to be scheduled for an oath ceremony within 45 days of receiving your decision. Many offices schedule approved applicants for the oath ceremony on the same day as the day of the interview. Please check the local office profile page on our Web site to determine if this applies to your local office.
If you do not receive your document, please contact our National Customer Service Center at 1-800-375-5283.
You can register for automatic case status updated by email and text message by updating your Portfolio preferences.
Return to Portfolio List
View recent processing dates for applications and petitions
Note: Case Status is available for Applications and Petitions which were filed at USCIS Service Centers. If you filed at a USCIS Local Office, your case status may not be reviewable online but you may view the processing times on forms filed at that Office.
If you have a question about case status information provided via this site, or if you have not received a decision from USCIS within the current processing time listed, please contact the USCIS Customer Service at (800) 375 - 5283 or 1-800-767-1833 (TTY).
Document production or Oath Ceremony
On March 8, 2010 we mailed the document to the address we have on file. You should receive the new document within 30 days. If you do not, or if you move before you get it, call customer service at 1-800-375-5283.
This step applies to applications that result in an applicant receiving a card (such as a green card) or other document (such as a naturalization certificate, refugee travel documents or advance parole). Applications will be in this step from the time the order to produce the card/document is given until the card/document is produced and mailed to the applicant. You can expect to receive your card/document within 30 days of the approval of your application.
Naturalization Applicants: you will receive your certificate at your oath ceremony. You can expect to be scheduled for an oath ceremony within 45 days of receiving your decision. Many offices schedule approved applicants for the oath ceremony on the same day as the day of the interview. Please check the local office profile page on our Web site to determine if this applies to your local office.
If you do not receive your document, please contact our National Customer Service Center at 1-800-375-5283.
You can register for automatic case status updated by email and text message by updating your Portfolio preferences.
Return to Portfolio List
View recent processing dates for applications and petitions
Note: Case Status is available for Applications and Petitions which were filed at USCIS Service Centers. If you filed at a USCIS Local Office, your case status may not be reviewable online but you may view the processing times on forms filed at that Office.
If you have a question about case status information provided via this site, or if you have not received a decision from USCIS within the current processing time listed, please contact the USCIS Customer Service at (800) 375 - 5283 or 1-800-767-1833 (TTY).
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