回複：急問：TSC電話號碼

http://immigrationroad.com/green-card/contact-uscis-fbi.php

Waiting hopelessly in an immigration backlog is frustrating; not knowing
what is going on makes it even worse. FBI name check is a perfect example,
leaving hundreds of thousands in limbo without telling them why or how much
longer. ImmigrationRoad has accumulated over the years a list of methods to
check on the status of an application. Hopefully one of them will work for
you.
1. USCIS Online Status Check

If you have a case number, which is located on your USCIS receipt, you can
check the case status online. You can check one case at a time, or set up an
account and list all your immigration cases in your portfolio. You may also
set up an auto update in your account, which will send you an email when
there is an action taken on your case. This is a very convenient method, but
lacks critical details such as security check information.
2. Set up an Infopass Appointment

gives you an opportunity to talk to an immigration officer directly. It can
be very helpful if you have a rather urgent issue or a complicated question
that benefits from a face-to-face discussion with a trained USCIS officer.
They have access to more information, including FBI name checks and other
case details, which are unavailable from the online system or general
customer service. However, some officers may be unwilling to show you
everything, or anything, so the outcome of your visit really depends on whom
you talk to.

You do not have to wait for your case to be outside the processing window to
set up an appointment, and you don't need a USCIS notice to go to your
local office either. However, if your case is pending security checks, an
USCIS officer cannot help speed up the process.

To make an infopass appointment, go to the secure USCIS web site. After
typing in your zip code, you will be presented with several options. To
check case status select "You need information or other services." Click "
Continue" on the next screen, you will then be able to input your personal
information such as your Alien Number and Receipt Number. The last steps are
selecting a day and time for your appointment, and printing out a
confirmation page which you will need to bring to the local office. If you
wish to cancel the appointment, you will need the case number printed on the
confirmation page.
3. Call a Service Center (TSC or NSC) Directly

An alternative to visiting a local USCIS office is to call the service
center directly. By calling the national customer service line (800-375-5283
), you will hear a long list of options. Choosing the right ones that fit
your situation will lead you to the service center that is processing your
case.

For example, if your case is at TSC and is outside the processing window,
you should dial:

1-800-375-5283 - 1 - 2 - 2 - 6 - 1 - (receipt # SRCxxxxxxxxxx) - 1 - 1
- 3 - 3 (or 4)


Even if you reach TSC or NSC, your call may be automatically transferred
back to general customer service. But if someone picks up the phone, you
should explain your situation briefly and ask about your case status. As
with the IO's at local offices, they do know a lot of details about your
case. Just a friendly reminder: no matter how frustrated you are with the
processing delay, please be polite and professional during the conversation.
If an officer is unwilling to help, you can always call back at a later
time.
4. Call National Customer Service

Unfortunately, USCIS representatives at (800) 375 - 5283 don't know much
more than the online system. So in many cases this method is not very
helpful.
5. Place an Official USCIS Inquiry

If your case is 30 days outside the current processing dates, you can call
customer service ( 800-375-5283) and place an official inquiry. The service
center will respond to your inquiry by postal mail, usually in a few weeks,
to explain why your case hasn't been adjudicated. For most people, the
answer is usually "in process" or "pending security checks."
6. Place a Congressional Inquiry

The FBI has clearly stated that congressional inquiries do not expedite
processing name checks. In fact, FBI has expressed concerns that too many
inquiries would only tie up vital resources, thus further slowing down the
process. This is understandable. However, for people who have been waiting
for multiple years, contacting their senators and/or house representatives
for help does appear to be justified. This is especially true when neither
the USCIS nor the FBI offers any information regarding those pending name
check cases.

To find the congressional representatives for your region, simply go to
these two websites:

* U.S. Senate
* U.S. House of Representatives

Then write a personalized letter to one or all of them, briefly explaining
your case details and asking for their help to inquire about your case
status. You may want to enclose a copy of your i485 receipt notice. Not all
congressional offices are willing to contact the FBI or USCIS (some will do
if your case has been pending for one year or more), but if they do, you can
expect a written response in about 3-6 months. The FBI letter will include
the date your case was received, and whether it is still in process or has
been completed.
7. Write to First Lady Mrs. Laura Bush

It may sound strange, but many frustrated immigrants have been writing to
the office of Mrs. Laura Bush too. Her staff may forward your letter to the
Department of Justice, which then forwards it to the FBI NNCP. Just like
congressional inquiries, it is probably not going to help expedite your name
check process. However, if FBI has to dig out your files and confirm your
case is still in process (read: not lost), it is worth a try for many.

This is the mailing address from the White House website:
Mrs. Laura Bush
The White House
1600 Pennsylvania Avenue NW
Washington, DC 20500
8. Contact CIS Ombudsman

You can submit a case problem to the CIS Ombudsman using DHS Form 7001.
There is no fee for submitting a problem. Although the Ombudsman cannot
adjudicate your application or offer any legal advice, he may be able to
provide assistance if you have an ongoing or urgent issue with the USCIS.
DHS has an excellent website that contains all the important information on
one page. The website is www.dhs.gov/cisombudsman and the email address is
[e-mail]
9. Call FBI Fingerprint Line

You will need your A-number when calling the FBI at 304-625-5590. A
representative may be able to tell you when the fingerprint check result was
sent back to the USCIS. Since a fingerprint check is relatively
straightforward and usually completed within 24 - 48 hours, calling them is
only useful when you have reasons to believe that your FP result may have
been lost.
10. Email FBI Name Check Program

The email address ([e-mail]) is still open, but you will be really
lucky to get a response from the FBI. However, it doesn't hurt to send an
email, doesn't cost anything at least, and get in line. You never know if
the FBI will be required to offer some types of communications in the future
, and suddenly decide to read their old inbox again.
11. Write to the Section Chief of FBI Name Check Program

You can also try sending a letter to Mr. Cannon if you have a compelling
case:
Mr. Michael A. Cannon
Section Chief
National Name Check Program Section
Records Management Division, FBI
935 Pennsylvania Ave. NW
Washington, DC 20535
12. Initiate FOIPA Request

Filing a Freedom of Information-Privacy Acts (FOIPA) request will force the
FBI to search your name in the database (main files only) and mail you the
result. Most people will receive a written response in 1 to 2 months,
indicating "no record" is found that matches their names. However, as we
explained in the FBI Name Check section, this doesn't mean your name check
is already cleared, because the FBI has to check the reference files as well
for USCIS requests. It is reassuring nonetheless.

Go to the FBI's FOIA website, and check out the Privacy Act Instructions on
the right side, which has the form as an embedded PDF file. Do not submit
the FOIA request which is different from FOIPA. It is free of charge.

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• 回複：回複：急問：TSC電話號碼 -lmaaa- ♀ (94 bytes) () 08/04/2008 postreply 13:24:30