It's not a material point whether the story is XBT's own story--

Maybe it's a story of her friend. The point is, she is so touched that she decided to help all those who are suffering, whatever the situation may be. She is making herself available to help you and you and me whom she may never get to know in person.

If we all can learn something from this story, the situation will be better for everyone here. That is what Pjiang said,"each time I read the story, I get to understand more from it."