How to talk to IO through 1800 number

I am wondering why some friends who called the customer serive number as everyone knows (18003755283 dial 1-2-2-6-1 receipt number then 1-3-4, they can directly contact with the IO. But I never got a talk with IO

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People said only your case has been assigned to a VO then you .. -pjiang- 給 pjiang 發送悄悄話 pjiang 的博客首頁 (0 bytes) () 01/30/2008 postreply 13:48:16

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