The second one: Based on your request we researched the status of this case. We are actively processing this case. However, we have to perform addintional review on this case and this cased a longer processing time. Ifyou do not receive a decision or ohter notice of action from us within 6 months of this letter, please call customer service at the number provided below.
I could not get any useful information. Does it mean my background check clear being cleared or not?
Thanks a lot. XiaoBaiTu.