When you called the toll-free 800 number and made the inquiry, you should have asked the person to assign you a service request ID (a combination of numbers and letters) so you will have trackable record. Otherwise, how could you prove you have called?
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When you called the toll-free 800 number and made the inquiry, you should have asked the person to assign you a service request ID (a combination of numbers and letters) so you will have trackable record. Otherwise, how could you prove you have called?