Help: where to find whether name check has started or been clear

Xiaobaitu and other experts, I have a question: where to find the information about whether name check has started or has been cleared?

I went to Infopass today. The staff told me that our case has been transferred to Tex center. There is no information available. We should go to Tex center for the information. Is it true? Or she does a lousy job?

Thanks!

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