請教小白兔及各位大俠

今天收到一封來自CSC-XII.485@dhs.gov 的EMAIL 內容如下 請問我是否真的以後可以通過電話查詢我的CASE因為上周去LOCAL OFFICE 問的時候,那個OFFICER說我應該每隔三個月去OFFICE查詢一次.
希望大家給個答複.這個NAME CHECK 已經快一年了啊.鬱悶中.
Your case is pending at the USCIS Los Angeles District Office and is still waiting for the background security/name check clearance.?Please take note of the following to find out more about your case:

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The California Service Center (CSC)燿oes not燼ccept inquiries from the general public via email.?All inquiries must be submitted to爐he燦ational Customer Service Center by calling 1-800-375-5283.?The National Customer Service Center will爎oute your inquiry to the appropriate USCIS District Office or Service Center, and will track your inquiry to a final resolution.?If you've爎eceived a transfer notice regarding your case please inform the National Customer Service Center at the time you submit your inquiry.牋 The National Customer Service Center is available Monday through Friday, 8:00 AM to 5:00 PM, PST.

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Officer R. Cruz

California Service Center

Congressional & Customer Service Relations

Division XII

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