Calls Will Be Forwarded From the 800 Number

USCIS Updates on Telephone Access to Service Centers – 12/21/04



Calls Will Be Forwarded From the 800 Number



The USCIS general customer service number, which is 1.800.375.5283. Calls will now be automatically forwarded from this number to Service Centers in the following instances:

1. Where over 30 days have passed from the date of receipt of the welcome notice, but a new Permanent Resident Card has not been received;

2. Post-approval documents have not been received within 30 days of approval;

3. An I-129 approval is received but a consulate/POE hasn't received notification within 7 days;

4. Where companion cases may have been separated in processing;

5. Where there is Change of information on a pending I-129;

6. A Request for Evidence is received from the SC on a case;

Expedites for each Service Center

Expedites will be handled by facsimile and NOT calls forwarded from the 800 number. An expedite request number for each Service Center will now be:

Nebraska Service Center
[phone]

Vermont Service Center
[phone]

Texas Service Center
[phone]

California Service Center:
[phone] I-131, I-360, I-526, I-829
[phone] I-129
[phone] I-130
[phone] I-765
[phone] I-90
[phone] I-140, I-485
[phone] I-102, I-539
[phone] I-129F, I-751
[phone] I-821, I-817, N400
[phone] I-212, I-612, I-824, NACARA I-881
[phone] "Green Card" Issues or any other issues
[phone] Non-Immigrant Premium Processing