Sorry, my computer usually keeps "on" status, and every my family member can use it any time, so if you see my status is on, that does mean I am there, maybe my son, maybe my LG...
You can call 1-800-375-5283, then choose the following
1-4-5-4-6-2-1-4
Before a representative answers your call, you can hear" you need about 25-30 minutes to wait, then music sings till somebody picks up the phone.
I didn't enter my EAC number at all.
Hope this is helpful to you, Good luck!