How about writing to director of the sevice center.

回答: Can you tell us more details,such as what statusmytwocents2006-01-24 11:24:51

And call CIS again. Some people on www.immigration.com dicussion board posted the trick to get a person in the sevice center (second tier customer service) instead of contracted operator.May be this help.
If none of above works, contact senator and congressman in your state

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