service not bad at all

Reasonalble fees. You will be able to get him after fee paid but he might also be busy with meetings and other cases. But he and his assistants all seem responsible people. Yes, he will ask you to write most of the stuff (samples will be provided though). His english seems not bad at all (provided the samples were originally written by him). If you do feel they are doing a good job, you want to push them a bit and I beleive they will respond well and try to make progress on your case.