修車奇遇

I sent my car to an auto shop for repair. They gave me a phone call for diagnostics and cost estimation. When I picked up the car several days later, they claimed the car has been repaired and tested. But after I drove the car for 10 minutes, the same problem happened again. I had to send the car back to their shop. They came up with a new problem of the car and another cost estimation, which I had no choice but to approve. When I came again to pick up the car, they claimed again the car had been repaired and tested on a 15-minute drive. But after I drove the "repaired" car for 10 minutes, the same problem occurred again. I had to send it back again. They came up with another new problem and another cost estimation, which, again, I had no choice but to let them do. Finally after the 3rd repair, the car is running okay now; but I paid for the 3 repairs. 

so my questions are (1) on their service policy, they should have given a written estimation, but I have never received any written estimation. On all the phone estimations, they claimed they found "THE" problem. (2) do I have reason to suspect they mis-diagnosed for the 1st and 2nd attempts of repairing the car, because the identical problems happened within minutes of my driving? (3) For the 1st time and 2nd time I picked up the car, they should have scanned the code and found there were still problems, but the obviously didn't bother to do that , when they said they "tested" the car (4) For the 1st and 2nd repairs, they obviously lied when they said they tested the car, especially for the 2nd time when they said they had done a long 15-min test, because the exactly same problem happened within my 5-minute driving. 

Had the mechanics have any responsibilities (meaning wrong doing) during this process? Also, after I found their repair was unsuccessful the first time, could I have just walked away without paying them? 

所有跟帖： 

• 感覺我自己以前不會修車的時候，在各dealer和garage的眼裏就是頭上頂著“宰我”兩個字的肥羊啊。 -成功的熊- ♂ (0 bytes) () 09/05/2019 postreply 13:38:04

• 站這，還是應該學學懂點車，否則，真是沒辦法，隻能任人宰割。想當初，被換了個o2 sensor bank1 花了695刀。 -dongbeiren56- ♂ (0 bytes) () 09/05/2019 postreply 15:45:18

• 不稀奇，滴樂級別的維修也會有類似的故事。什麽完全相同的問題？亮個燈什麽的可不見得就是“完全相同的問題”。 -Oneshotkill- ♂ (0 bytes) () 09/05/2019 postreply 13:40:59

• 故障碼再現有的需要時間有的則不需要，即使相同的故障碼，不同的經驗，車係及智商都會有不同的診斷結果，舉證說謊的依據是什麽呢？ -Oneshotkill- ♂ (0 bytes) () 09/05/2019 postreply 13:50:51

• engine 超熱，抖動，熄火，停路上。前兩次“修好” 後我沒死在高速上算我命大。 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 13:58:05

• 你去修車行修的是-刹車震動？ -man008- ♂ (0 bytes) () 09/05/2019 postreply 13:43:55

• engine 超熱，抖動，熄火，停路上。前兩次“修好” 後我沒死在高速上算我命大 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 13:58:25

• Engine trouble light有沒亮？ -MoonRiverMe- ♂ (367 bytes) () 09/05/2019 postreply 14:15:08

• 燈有亮。前兩次“修好”後，上車幾分鍾就亮燈，抖停在高速上了。 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 14:17:31

• 燈亮了就最好診斷不過了 -MoonRiverMe- ♂ (211 bytes) () 09/05/2019 postreply 15:01:43

• 關鍵是他們“修好”後竟然沒有查一下電腦code，害我險些死這高速上 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 15:49:20

• 我想你誤會了.修完車以後把燈滅了,裏麵的code是舊的錯誤,要等新問題出來才會有新的code.同樣的問題會再出同樣的code -jin_yin_hua- ♂ (0 bytes) () 09/05/2019 postreply 16:38:11

• No, 就算是Autozone 的話要retrieve trouble code的話 -MoonRiverMe- ♂ (180 bytes) () 09/05/2019 postreply 17:39:45

• 我覺得樓主的意思是修好了以後，修車鋪應該再讀一次code,而不是讀了三個codes 隻修一個. -jin_yin_hua- ♂ (0 bytes) () 09/05/2019 postreply 22:57:50

• 什麽是““修好”後查一下電腦code”？再讀一次？ -jin_yin_hua- ♂ (0 bytes) () 09/05/2019 postreply 23:03:13

• It’s supposed to be the shop’s responsibility -MoonRiverMe- ♂ (464 bytes) () 09/05/2019 postreply 13:52:52

• 謝謝 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 14:00:15

• 這個就是麻煩的地方，如果他們說，第一個的確壞了；換了以後，發現第二個也壞了，修了以後才發現，第三個也壞了。 -dongbeiren56- ♂ (159 bytes) () 09/05/2019 postreply 15:56:00

• 你現在還是可以通過信用卡, 拒絕付款。關鍵是有沒有證據證明店家作假。修車像看病, 有時要過程。 -PrimeryColor- ♀ (67 bytes) () 09/05/2019 postreply 13:59:27

• 但是他們第二次說test-drive了15 分鍾，可我上車5分鍾就舊病複發了，顯然是說謊 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 14:03:54

• 有證據嗎? 比如換下的零件, 沒有必要, 沒有服務就收錢? -PrimeryColor- ♀ (0 bytes) () 09/05/2019 postreply 14:12:07

• 當時沒想到留證據，沒經驗。 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 14:15:44

• 同情一下。 這些黒店, 有經驗, 很難抓著。 相信這也是大家不得不diy的原因之一。 -PrimeryColor- ♀ (0 bytes) () 09/05/2019 postreply 17:09:16

• 所以要找一家信譽好的車廠啊 -violinpiano- ♂ (208 bytes) () 09/05/2019 postreply 14:19:11

• 有信譽的不會把話說死的，隻是說原因可能是這個，換完沒修好也不負責 -xiangbuming- ♂ (0 bytes) () 09/05/2019 postreply 14:22:48

• 信譽好的 沒修好也不負責？這信譽來的挺容易啊。 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 14:33:17

• 他們告訴你可能的原因，你可以不修 -xiangbuming- ♂ (0 bytes) () 09/05/2019 postreply 14:53:07

• 不過實際想想，他說可能什麽原因，作為一個不懂車的人，可能隻能選擇修吧。 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 16:20:00

• Looks like a story. What is the maker/kind of car? Dealership? -老金工- ♂ (0 bytes) () 09/05/2019 postreply 15:22:46

• 2009 Toyota Camry -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 15:29:52

• I would not name the dealer here. It's not a dealer, but an auto -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 15:31:39

• 你知道三次修車時他們說的毛病是什麽嗎？ -fourwaves- ♂ (0 bytes) () 09/05/2019 postreply 15:31:59

• 知道 1 battery wire -水煮蛙- ♀ (56 bytes) () 09/05/2019 postreply 15:45:40

• 你每次花了多少錢 -fourwaves- ♂ (0 bytes) () 09/05/2019 postreply 16:10:44

• 大概 （1) $500， (2) $400， (3) $160 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 16:18:17

• 這也太多了，你可以去小額法庭告 -fourwaves- ♂ (156 bytes) () 09/05/2019 postreply 16:31:53

• 上哪找修車工人啊，誰會願意幫忙啊 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 16:36:49

• 那就不行了，你不懂車講不過 -fourwaves- ♂ (0 bytes) () 09/05/2019 postreply 16:50:02

• 等大牛來評論 覺得1修的根本文不對題 -violinpiano- ♂ (470 bytes) () 09/05/2019 postreply 18:40:31

• 光修個引擎過熱哆嗦到熄火一千都說不上貴吧？沒有事實的猜測比在黑夜開槍還沒有目的。 -Oneshotkill- ♂ (0 bytes) () 09/05/2019 postreply 19:02:25

• LZ不是已經說了三次的診斷和收費了嗎？ -violinpiano- ♂ (438 bytes) () 09/05/2019 postreply 19:27:26

• 沒有最終文字維修收費報告說什麽呢？引擎過熱和電池接線不搭啊！ -Oneshotkill- ♂ (0 bytes) () 09/05/2019 postreply 19:43:56

• 反正大家也就隻能就LZ目前說的給意見 -violinpiano- ♂ (251 bytes) () 09/05/2019 postreply 19:52:53

• 問題是，老問題（亮燈，抖停）馬上複發，我怎麽知道他們實際幹了什麽？ -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 16:21:31

• 典型的misfire -MoonRiverMe- ♂ (0 bytes) () 09/05/2019 postreply 18:47:03

• 如果還沒有修好, 你有希望。 到正宗第了去, 花一點錢, 拿到書麵診斷。然後把詳情寫下, 把黑店的診斷和收據一起寄給信用卡公司, -PrimeryColor- ♀ (31 bytes) () 09/05/2019 postreply 17:24:32

• 第三次 修好了。 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 17:49:39

• Nothing to lose. Dispute the first two payments. Dishonest busin -PrimeryColor- ♀ (76 bytes) () 09/05/2019 postreply 18:04:20

• 這三個問題之間完全沒有聯係 -MoonRiverMe- ♂ (441 bytes) () 09/05/2019 postreply 18:34:37

• 都總結好了, 就這樣寫給卡公司, 除了coolant overheating will not trigger check en -PrimeryColor- ♀ (301 bytes) () 09/05/2019 postreply 18:59:32

• 你的車也許會，他的Camry就不會 -MoonRiverMe- ♂ (0 bytes) () 09/05/2019 postreply 19:34:01

• 你這話值$400哦。 -PrimeryColor- ♀ (0 bytes) () 09/05/2019 postreply 20:26:43

• 沒辦法，自己心裏沒數。隻有努力找一家淺黑的修車鋪 -bushihandyman- ♂ (0 bytes) () 09/05/2019 postreply 17:28:54

• 不好找，心裏沒數到處都是黑店，心裏有數到處都是良心店。 -Oneshotkill- ♂ (0 bytes) () 09/05/2019 postreply 17:38:52

• 嗬嗬，我去的一家修車鋪老板修完了讓我看著給，估計給的比他期望值稍多 -bushihandyman- ♂ (0 bytes) () 09/05/2019 postreply 18:07:51