職場點滴 情商

公司人事部培訓Soft Skills。今年是Diversity and Inclusion(多元和包容)。從三月起，陸陸續續學了一些。今天與大家分享體會較深的情商。

Instructor把feeling和emotion分開。Feeling是人的感覺。Emotion是對Feeling的反應。高情商的Emotion考慮到別人的Feeling。

提高情商的方法是了解自己。解自己本性，對症下藥，慢慢改變自己的反應。比如老師提問答不上，同學盯著，血液上衝，臉紅出汗，張口結舌。知道自己的反應，遇到這樣的情況，不要馬上回答，等身體安靜下來，不再緊張再回答。控製自己情緒，體會別人的感受。注重他人身體語言反應，做到雙贏。

兩個情商問題:

Question 1:

One of your colleagues is feeling stressed after a meeting with a client went badly. She thinks she might even lose the client.

What advice can you give her to help her deal with her stress?

• Advise her to name the source of her stress – that the client is just a very difficult person to deal with and that it's nearly impossible to meet all of his demands
• Recommend that she talk to some of the other managers about how difficult this client is, so that she doesn't feel so bad about losing him
• Tell her that before she calls the client to smooth things over, she should first take a few deep breaths to help her gain a better perspective on what went wrong at the meeting

Question 2:

A coworker is feeling angry after a manager changes her schedule without consulting her. She now has to work an extra evening per week.

What advice should you give her to help her deal with this conflict?

• Tell your coworker that although the new schedule may take some time to adjust to, it will mean she'll have more time off during the day to spend with her family
• Advise your coworker that it's best to avoid conflict if at all possible and to accept that she has few other options in this matter
• Tell her to take a few deep breaths before going to the manager's office and assertively demanding that her schedule be changed back

更多測情商問題: https://www.ihhp.com/free-eq-quiz/