康賽歐

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做一個眉宇間寫滿風調雨順的人，安靜於暖，安然於心，不急不燥，清淡歡顏。

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網上購物的小陷阱，買Walmart網上代理的商品要小心

(2018-04-16 09:14:20) 下一個

我比較喜歡網上購物，覺得省時省力，但也知道會有些風險，最近就遇到一次。

我4月7日去Costco買東東，看到TCL牌的電視機在降價，兩個星期前我通過Walmart網站剛買了一台，價格要比Costco賣的貴100刀。詢問了那裏的工作人員才知道，Costco在促銷，這種優惠價格會持續一，兩個星期（具體日期記不清了）。

回家馬上上網查了一下，知道了Walmart也在搞促銷，比我買時的價格降了50刀，但它賣的電視機型號要比Costco賣的高一個等級。我打電話給Walmart是否可以退我些錢？Walmart回答說去找賣家，Walmart隻是代理，不負責任何事情。下麵就是跟賣家的email往來：

4/9/18 賣家的回複

Dear Customer,

We have received information from Walmart.com that you are having an issue with your order. Please let us know of any issues so that we may assist you.

Thank you,

Electronic Express

4/10/18 我的回複

I contacted walmart.com with regards to a price adjustment due to rollback for the exact model of the 55' TCL Roku TV. Walmart could not do the adjustment because it was not directly sold by walmart and suggest that I return the TV and reorder the TV for the rollback price.

To avoid the hustle of shipping back the item to Electronic Express, I just wonder if you are ok to refund me $50, So that I can keep the TV.

Thank you for your assistance!

4/11/18賣家的回複

I have your return information here:

Return authorization number: xxxxxx-90
Please write the RA number: xxxxxx-90 on the box

Return address:

Electronic Express
418 Harding Industrial Dr
Nashville, TN 37211

Returned or exchanged products must be in brand-new, unopened, mint condition. Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, and the blank warranty cards.

The RMA # is valid for one week.

Return shipments must be double boxed to prevent damages. If the item was not double boxed when you received it then you can ship it with the original manufacture's box.

There is a 10% restocking fee for returned merchandise.

If the merchandise has been opened, the restocking fee is 15%

Any merchandise missing the original Universal Product Code (UPC) cannot be returned. The manufacturer's labeled packaging must be enclosed within an additional shipping carton.

Please do not place stickers or shipping labels on the original manufacturer's package.

Returns can take up to 4 days in-house from the date we receive it to process

Returns should be shipped to:

Electronic Express
418 HARDING INDUSTRIAL DR
NASHVILLE, TN 37211-3106

Thank you,

Electronic Express

4/11/18 我的回複

Thank you for your response. I did not know there was a 10-15% restocking fee; the Walmart representative told me no charge for return of the item. I will not return it as it does not make any economic sense.

However, this is kinda misleading, and I will write a review on the product and let other customers know the discrepancy in policies on walmart.com for each of the third parties, including Electronic Express, which make no much sense to purchase a product from a third party on walmrt.com.

然後就沒人理了，就是這種服務態度。我把事情的前因後果告訴了Walmart，至今無人理睬。就我的理解，今後如果電視機出現質量問題，也要付restocking fee 15%, 盡管說三個月之內可以退換。近些年來我感覺很多美帝商家的服務越來越差，可能是退東東的人比我剛來美帝時人多了許多，商家深感生意難做，變得不好說話起來。我到Walmart隻是買些大眾化的日用品，沒幾個錢的東東，所以一般不會去退貨。家用電器幾乎不會在那裏買，最近知道Walmart網絡銷售搞得不錯，所以才在那裏訂購了一台比較便宜的電視，可是這種銷售方法，我認為今後隻能買Walmart直接銷售的商品，而買那些掛在它網上銷售的商品，真是要小心謹慎啊，吃一塹長一智。

三張狗狗的圖片來自網絡