是什麽構成了我們的EQ?

The emotional competence framework

 

Personal Competence

These competencies determine hoe we manage ourselves.

 

 

Self-Awareness

Knowing one’s internal states, preferences, resources, and intuitions

 

• Emotional awareness:  Recognizing one’s emotions and their effects

• Accurate self- assessment: Knowing one’s strengths and limits

• Self-confidence: A strong sense of one’s self-worth and capabilities

 

Self-Regulation

Managing one’s internal states, impulses, and resources

 

• Self-Control: Keeping disruptive emotions and impulses in check

• Trustworthiness: Maintaining standards of honesty and integrity

• Conscientiousness: Taking responsibility for personal performance

• Adaptability: Flexibility in handling change

• Innovation: Being comfortable with novel ideas, approaches, and new information

 

Motivation

Emotional tendencies that guide or facilitate reaching goals

 

• Achievement drive: Striving to improve or meet a standard of excellence

• Commitment: Aligning with the goals of the group or organization

• Initiative: Readiness to act on opportunities

• Optimism: Persistence in pursuing goals despite obstacles and setbacks

 

 

Social Competence

These competencies determine how we handle relationships

 

Empathy

Awareness of others’ feelings, needs, and concerns

 

• Understanding others: Sensing others’ feelings and perspectives, and taking an active interest in their concerns

• Developing others: Sensing others’ development needs and bolstering their abilities

• Service orientation:  Anticipating, recognizing, and meeting customers’ needs

• Leveraging diversity:  Cultivating opportunities through different kinds of people

• Political awareness:  Reading a group’s emotional currents and power relationships

 

Social Skills

Adeptness at inducing desirable responses in others

 

• Influence: Wielding effective tactics for persuasion

• Communication:  Listening openly and sending convincing messages

• Conflict management: Negotiating and resolving disagreements

• Leadership:  Inspiring and guiding individuals and groups

• Change catalyst:  Initiating or managing change

• Building bonds:  Nurturing instrumental relationships

• Collaboration and cooperation:  Working with others toward shared goals

• Team capabilities:  Creating group synergy pursuing collective goals