以有四十天了，我還沒收到件，苦惱呀

上月十號我在網上看到關於我的案件。現在是，

On August 10, 2007, we mailed a notice requesting additional evidence and/or information in this case. Please follow the instructions on the notice to submit the evidence and/or information requested. This case will be held in suspense until we either receive the evidence or the opportunity to submit it expires. Once you submit the information and/or evidence requested, you will be notified by mail when a decision is made, or if the office needs something further from you. If you move while this case is pending, call customer service

但是以有四十天了，我還沒收到件，苦惱呀，
不知道怎麽辦才好，
要是知道補什麽就好了，直接送進去。
這個月十號的時候我叫人幫我打了個電話給customer service（因為一個月了還沒有收到）
並把我的地址什麽都跟他們說清楚了。她們回複是再過幾天再寄一張。
可是又一周了，我真的好無助。不知道怎麽辦才好，好心的朋友們我當如何是好？