2024 (1)
成為COSTCO會員起碼近20年了。對它家的價格和服務都還算滿意。這次發生了一件事，讓我對它家更是刮目相看。
一年多前，在COSTCO買了一個CUISINART電壓力鍋。老婆喜歡用它作粥，主要優點是可以定時和保溫。比如晚上臨睡前把它設置好，第二天一早就有熱乎乎的粥喝，很省事。
前幾天，那鍋突然就壞了。插上電源就是沒反應。在確定了不是電源線和電源插座的問題後，我大概看了一下裏邊，基本是電線和集成版，沒看到有容易更換的保險。
好在包裝盒，說明書，發票都還在，看了一下保修期，是三年。
既然還在保修期，那就給廠家打電話。還算好，基本沒等幾分鍾就有真人接電話。把情況大致介紹了，那邊跟我要了產品序列號，然後確認產品還在保修期內。不過她說這個三年保修是有限保修，意思是廠家不負責運雜費。我的唯一選擇是：先交10刀運出費，廠家會寄給我一另外一個鍋，然後我要把舊的鍋寄回廠家。我問寄回去大概要多少錢，她說不清楚 （每天做這工作，會沒有個大概的概念？）我說我可以自己查，你告訴我這鍋大概多重就行。她說約 13磅。
我想收我10 刀運費，那回郵應該也不會貴多少。也還能接受，就給了信用卡號。也收到了回郵的地址。
完事後我到郵局的網站一查，才知道回郵最便宜的也要33刀。就是說為了保修一個70刀買的鍋，我要自己出43刀。忒過分了！
難道就我一個人這麽想？穀歌了一下對該鍋的評價，我看到了下邊這一條：
Potamus
Location:Wisconsin
Date:May 16, 2014
A Big Disappointment
Pros: when it worKed it was nice.
Cons: it doesn't last!
" I purchased this about 10 months ago to cooK a daily rice/meat combination for our dogs with food allergies. Initially it seemed to worK well, but after a few months it would reach pressure, and then instead of cooKing for the requisite time, it switched to "Keep warm".
I called customer service and first he told me that I wasn't adding enough water - every day it has 1/2# of meat, 1.5 cups rice and I fill it to the 14 level with water, it's almost impossible to add any more water. Then I asKed about warranty, he told me it was out of warranty - even though the warranty is 3 years (I've had it 10 months). Then he told me I would have to ship it to cuisinart on my own dime, then pay the shipping bacK. I figure it would cost $20 to ship at the USPS. I'm returning it to costco.
Cuisinart used to be a good name. But I'm encountering nothing but trouble with the last few items I've purchased (last problem was broKen panini grill).
So glad for Costco's return policy! "
提醒我的一句話是，這個人要去COSTCO 退貨。這麽不合理的保修條款，確實應該找COSTCO反映，也讓他們下次使用這個廠家時有所考慮。
我撥通COSTCO的客服，大概情況解釋了一下，那邊表示非常理解，還誇我辦事有秩序，包裝說明書發票都還在。而且說即使發票已經沒有了都沒關係，拿到店裏立刻全額退款！我都有些不敢相信。
既然如此，我立刻先給CUISINART的客服打電話，告訴他們不要給我郵寄替換的鍋了。那邊的人聽說我這裏可以拿到店裏退貨，也有些不大相信，說你真運氣。
昨天晚上去COSTCO, 退鍋非常順利。然後在他家又買了一個另外品牌的電壓力鍋，這樣老婆周末又有鍋用了。
有這樣好的客服，難怪COSTCO 的生意這麽火。我這近20年的會費，也算沒白交。
