暖冬cool夏

這裏一年四季溫暖如春,沒有酷暑沒有嚴寒......
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Fedex寄物受損還拒絕理賠

(2020-10-17 09:01:21) 下一個

話說家裏種了好幾年的火龍果結果了,高興之餘想到千裏之外的女兒吃不到(她也想吃),心念念地等著最後五個相對比較大一點的火龍果成熟了可以寄去給她嚐嚐。

 
9/11,9/12號在火龍果還帶點青色就摘了下來,考慮到路上還有幾天。又去店裏買了幾磅特別甜的李子,還有一小袋Costco的巧克力,一盒口罩。寄的那天上午,正巧公司給每個員工投遞了一大盒SnackNation的各色點心,就拍了照,問女兒有沒有喜歡的,她圈了一些,想想這些snacks輕輕的,我就塞了一包又一包,一大盒的snacks最後隻留了幾包她不喜歡吃的給自己。在去Fedex的路上,我又拐進Costco給她買了一張$200的cash card,然後就興衝衝衝到了Fedex店。
 
接待我的是一個亞裔麵孔的男服務員,他看了看我的箱子說,箱子上麵應該再墊點東西(箱子底部是有泡沫塑料紙的),就從邊上拿了一大堆皺巴巴的紙壓在上麵,然後幫我封好(我帶了膠帶準備自己封的)。因為是星期六,箱子要等到周一才寄,我用的是ground shipping, 周四可以到。想想水果這些天應該沒事,而且自女兒上大學以後,我幾乎明年都有用Fedex給她寄東西,一直都沒有問題,所以也沒有多想。
 
到了星期四(9/17)應該投遞的日子,上網一查,發現沒有動靜,東西好像還沒有出加州,就打了一個電話,人家說那個周六上午應該可以到。為此,我還特意交代女兒周六留心包裹。Fedex網站上周六上午還顯示scheduled delivery date是當天的,結果等到我下午去查看,網上的信息又變成pending, 再一看,箱子怎麽還在加州。隻好又撥了一個電話質問。服務人員聲音含含糊糊,敷衍了事,說有人會聯係我。我前前後後一共打了四次電話,沒有接到過任何Fedex的電話或者email,試著給他們發email也退回(也就是他們的電郵隻是發confirmation用的,不接受回複的email)。當後來的scheduled delivery date改成下周四(9/24),我開始擔心裏麵水果會變壞,又打電話,問詢有沒有辦法早點到,要求他們給我書麵答複,到底怎麽一回事。接電話的女士嘴上答應著,不見任何郵件。隨著日子的推進,scheduled delivery date提前了一天,改成9/23。雖然失望,覺得裏麵的水果可能不行了,但是想到事已至此,至少還有snack, 口罩和巧克力不會壞的。結果9/23那天卻發現網上的信息又更改了,說package is damaged, delivery exception(猜是不予投遞的意思)。看到這個,我已經被一個小小的包裹弄得心煩了,想著damaged了就damaged吧,你們隻要給我送過去就好,我也不想再煩了,又是一個電話過去,說 "Just deliver it". 服務人員說,他會試著轉達的。可是從那天起,網上的信息就再也沒有更進。
 
幸運的是,那天把cash card放進箱子之際,就一念之間我想到把卡號拍了下來。得知箱子損壞後,我打電話去Costco,Costco的服務就是不一樣,態度十分友好,說他們經常處理卡丟失的情況,他們可以將現金卡凍結,如果最後包裹送到了,也可以重新解凍。真是感謝Costco的優良服務。
 
理論上說,Fedex自動理賠額是$100, $100以下的claim是不需要proof或documentation。想想自己當時又沒有拍照,根本沒有想到會出現這樣的情況。我怎麽證明東西的value, 又怎麽證明我是寄了這些東西的? 東西是因為你們Fedex的拖延損壞了,而且是在你們手中損壞,是你們決定不給deliver的,我連箱子最後損壞的樣子都沒有看見,從常理上說就應該Fedex負責的?想著這種小case應該妥妥地得到賠償,我也不想麻煩,所以就file了一個加上了運費,額度不超過$100的理賠要求,想早點了了這事。
 
9/26 file的claim一直沒有消息,打電話問,說要attach當時的貨運bill。照做了,結果今天去開信箱,發現一封fedex 10/9寫的claim declined due to "Liability Not Assumed"。上網一查,才發現這個"'Liability Not Assumed" 下麵有長長的二三十條,隻要有符合裏麵所列任何一項就不予賠償,有些寫的還含糊,有些看上去就不合情理,給人的感覺就是Fedex可以以任何理由拒絕理賠,比如如果紙箱包裝不合要求,不予理賠。試問,如果紙箱不合要求,那投遞時服務人員為什麽接收? 再去網上搜索,YouTube裏還有人專門拍了怎樣對待Fedex拒絕理賠的視頻,而網上有關Fedex故意刁難理賠的討論一大串,有些即便是額外買了保險,得不到理賠好像都是家常便飯,以前有人寄電視機,在投遞過程中損壞了得不到賠償。這才真正發現一個像Fedex這樣的老牌大牌公司可以如果沒有信譽,這樣的服務實在讓人不齒。有時想,就$100塊錢,可再想想,感覺很不爽。
 
 
 

 

 

My vacation hours are full, and I decided to take a day off on Friday, October 9th. To ensure that nothing will come up during my absence, I worked late into the night of Thursday, finishing all the reports in my plate. 


Tired as I was, I lay on bed messaging my daughter. As the messages were exchanged, topics inadvertently switched to Thanksgiving holiday. Her hesitance of coming home for the holiday surprised me.  “She does not miss us.” said he, chiding me for being too strict in her growth, only adding fuel.  Alone, tears started swelling up in the eyes, and my mind was adrift to the old days when raising her sapped my energies.  Flashbacks of her intimacy and sweetness at a younger age only saddened me. “What went wrong?” I asked myself. “Was it my recent interventions that put her off?” 


She must have realized something, and an ensuing new message soon came that she could come home for a week during Thanksgiving or for my birthday.  I reckoned that she was trying to make it up, but that endeavor seemed a bit too little and too late to console me.  Her intent of one-week home vacation falls far short of my expectations. For many a time, I’ve pictured her home again working in a sunny room, relishing my home-cooking and our companionship, and caroling through the holiday season together… It is my wishful thinking. 


I woke up late the next morning after a wakeful night, and then set off to do chores of cleaning windows, hand-washing the window blinds and curtains.  It was a quiet morning.  Hours of drudgery work brought back spotless windows, and when the sun flooded through curtainless windows, the rooms were brightened. So was my mood. 


I called it a day at 3 pm, resting on the bed and going to nap when my Wechat rang. It was from my daughter, who set herself on a video chat. The minute I saw her, without a word, her message was sent through in the air. Instantly it thawed my heart.  I know why she called in the middle of her working day.  It was a gesture that she cares about me, or that she holds nothing grudgingly against me. We did not dwell on the vacation issue, but conversed more on her work and her life there.  Then she video-toured us around the new apartment she just moved in at the end of September, a kitchen with a window, a laundry room with a washing machine and spacious rooms, with one room still littered with unpacked boxes. We complimented her decision, her progress at work, and the conversation flowed on.  As she was to attend the meeting at 4, we had to hang up. I remember that the last few sentences I said were to reassure her that it is at her discretion if or when she is coming home, and how long she’d like to stay. “We are here for you, and I don’t mean to push you.”


Out of sight, out of mind, the saying goes like this.  Now that we are a thousand miles apart, distance begets distance.  I don’t know if we are still in her picture:), but she is forever in our mind. And tucked deep in our hearts is the unconditional love we have no matter where she goes, and so shall it be reciprocally, I hope. 

 

======================================================

The mentis showed up again in the backyard.  As the tree leaves are suffused with the fall color, so is mentis’ outfit, camouflaging from green to brown, in contrast to the evergreen leaves of hibiscus she is hiding in.  Her short wings, covering only the upper body ten days ago, are tail-long now, like a model changing her mini-skirt to a long dress for a seasonal show.  And the long robe she puts on is so delicately woven that under a camera, we can clearly see the thread-like stitches finely crisscrossed in a pattern. 

 

 

 


10/10/2020
Strolling under a still scorching Autumn sun for hours along the bank of the beach mash on October 10 did not give us anything spectacular.  Walking over a small wooden bridge that leads us in, we saw schools of fish, big or small,  swimming, and a few even shooting off the water surface, leaving silver flashes of its side for a second before it falls back to water. Miles of trails are either bare dirt or paved with gravels. From time to time, seabirds are seen leisurely floating along, diving for food, or scouring for food in the mud. We ended up walking more than 11K steps for the day. 

 

 

 

 

 

 

 

10/11/2020
A nail was found in the tire by a Costco technician when we tried to fill the nitrogen gas to the tire on Saturday. We were asked to come back early the next day (Sunday) for a fix.  The next morning, I went before the door was open to get in line.  What I expected to be only $10.99 fix later turned to be $225, as the nail is not fixable and a new tire has to be replaced, not with the exact brand, but a similar type. 

 

 
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評論
暖冬cool夏 回複 悄悄話 回複 'cxyz' 的評論 : 是的,小C, 天下父母心,好東西都想留給他們吃:)
cxyz 回複 悄悄話 火龍果和零食的圖片讓我感慨天下父母心…
暖冬cool夏 回複 悄悄話 回複 '林向田' 的評論 : 林向田好! 誰說不是呢,服務不好,不經曆真不會知道。謝謝你臨帖,周末快樂!
林向田 回複 悄悄話 沒有想到Fedex是這樣對待顧客的,真是讓人很生氣。
暖冬cool夏 回複 悄悄話 回複 '菲兒天地' 的評論 : 謝謝菲兒臨博安慰,沒事,這都是學習了解的過程。祝周中好!
菲兒天地 回複 悄悄話 回複 '淡然' 的評論 : +1安慰抱抱暖冬,一個包裹搞成這樣確實讓人糟心!
暖冬cool夏 回複 悄悄話 回複 '淡然' 的評論 : 淡然好! Fedex的服務真是讓人大跌眼鏡的,電話可以把你擱置50分鍾,然後告訴你有人會給你打電話回去。 They never did. 說到底缺乏競爭,所以服務不行。這下好女兒都不讓我寄了:))
是的,現在人類最可憐,被一個病毒捆住手腳,沒了自由。謝謝淡然臨博,問候你秋安!
淡然 回複 悄悄話 一見標題便想該不是暖冬寄給女兒的火龍果吧,沒想到真是!唉,碰到這樣的事本來就不快,再碰上這麽不負責任的公司,真是堵心。不管怎樣,相信你的愛心已經傳到了你女兒那兒!

鳥兒拍得真好,現在鳥兒比人自由!
暖冬cool夏 回複 悄悄話 回複 '亮亮媽媽' 的評論 : 亮亮媽媽好! 你也碰到delayed的情況,不知為什麽這次寄時心裏就有幾分不安,以前還碰到過UPS的其他案例,感覺這些投遞遠不如國內的順風之類的,首先這邊投遞人不能電話聯係。還是因為缺少競爭的原因,讓他們的服務一落千丈。謝謝亮亮媽媽,今天早上看到歐洲疫情逆轉直線上升,冬天到了,不樂觀啊,亮亮媽媽一家保重,尤其是亮亮!
亮亮媽媽 回複 悄悄話 不知道為什麽郵寄東西越希望快點到越到不了。我給兒子寄過兩次吃的都比預期晚很多。最後裏麵的吃的都壞了。現在都不敢給他寄東西。抱下暖冬。火龍果可惜了。
暖冬cool夏 回複 悄悄話 回複 '蓬萊閣' 的評論 : 閣閣好,謝謝光臨!是的,生氣啊,為一個箱子打四個電話,可是服務人員好像聯係不上投遞員的。最後,我都說damage了無所謂,投遞了就是,可就是不投遞,現在又不理陪,不make sense的。謝謝閣閣的寬慰,我早不生氣了,不值得。祝閣閣周末快樂!
蓬萊閣 回複 悄悄話 安慰一下暖冬!

我也碰到過類似的情況,不光是錢的事兒,關鍵是對方不負責任、胡攪蠻纏的態度非常堵心。咱不跟他們生氣,出門散散步,大吃一頓就好了。

周末愉快!
暖冬cool夏 回複 悄悄話 回複 'Once-always' 的評論 : Oncemm好! 有些事情不親身經曆真是不敢相信。原以為是Fedex自己說箱子受損,那照常理就應該賠的,不是嗎?否則,這些理賠就是騙人的。我也沒有想到,我一直是用Fedex寄的,一直對他們印象好,對UPS印象不好,現在看來都差不多的。網上看到有人很多年前寄電視機受損得不到理賠的,那才倒黴呢。Oncemm說的是,箱子裏麵有intangible value。關於女兒回家一事我也想開了,給她自由,總有一天會念家裏的好。我其實自己也是個很愛吃的人,隻是怕胖,不敢多吃,希望公司節日裏再送一盒:) 冬天快到了,疫情可能又要反彈了,這個病毒真是在教訓我們人類,我們都要保重。謝謝Oncemm這麽溫暖的話語,你辛苦了,周末還工作,不過還是要祝一下你周末快樂!
暖冬cool夏 回複 悄悄話 回複 'GraceX' 的評論 : Grace好! 是的,尤其是壟斷性行業(比如Cox,cable company)也是服務很糟糕的,不過Fedex這種態度也是很吃驚的,所以根本不要相信另外買保險就會賠償之類,不過我下星期還要理論理論,到底哪一條可以讓他們不需要承擔責任,死也要死個明白,不為錢為口氣。比起你,我的損失根本不算什麽,你這樣想很對。在美國久了,就是會親身經曆一些事,讓你看得更清楚。你會看輪胎啊,我最後就在Costco換了新輪胎,不想煩,以後另外三個也到Costco換,這車三年了,不過現在很少開,估計還要過一陣。謝謝你寬慰我,道理我都明白,她也已經不錯了,知道打個電話消除誤會,我寫這個也是記錄下來,順便練練筆。疫情下,人沒有鳥兒自由,這樣的日子不知道很有多久,據說德州發現了變異的病毒,戴口罩都防不了,可怕。謝謝Grace留言,周末快樂!
Once-always 回複 悄悄話 暖mm,看你那張snack圖裏,有我這周來一直在吃的Wafels, 最近吃上癮了,特別喜歡。還有chickpea veggie crisp, 我也喜歡。希望你們公司感恩聖誕再發大禮包,這樣女兒若回來,可以有一份驚喜。
Once-always 回複 悄悄話 忙完工作坐在沙發裏靜靜讀暖mm的日記,心情如窗外還未西下的秋日,暖暖的。FedEx居然會如此拒絕賠理,絕對在我意料之外。我以為他們會主動提出賠償,這麽大的公司這麽做,讓人無法理解。錢是小事,但裏麵可是暖mm對女兒滿滿的愛啊。一想到那五個火龍果,我就揪心!暖mm,女兒大了,給她自己成長的空間吧,你越想她在身邊,她就越想出去。哪天你不想了,她說不定求著要回來呢。看照片你們那裏還是夏天的樣子呢,螳螂在你家後院住下了,哈哈。這些照片都拍得好漂亮。沒想到輪胎被釘子紮一下就要換,這胎也太嬌嫩了吧?:)
暖冬cool夏 回複 悄悄話 回複 'xiaxi' 的評論 : 遐西好,給遐西上茶,謝謝你的惦記,我是很生氣,今天還試著打電話,接線的給轉過去然後就沒人接了。服務很糟糕的。遐西周末快樂!
GraceX 回複 悄悄話 忘了說了,鳥真漂亮,我今天也去海邊了,各種各樣的鳥太多了,鳥類比人類自由多了,我觀賞它們的時候,居然還帶著口罩:)),它們就隨心所欲,自由自在多了。
GraceX 回複 悄悄話 暖冬好,沒想到Fedex的服務這麽差勁,說心裏話,美國某些大公司的服務其實非常差勁的。製定的某些條款對顧客非常不利,我去年原本想去佛羅裏達州的,買了American airlines的機票,後來計劃改變想改成其他時間,居然每張機票要收取費用200元,餘錢還要求一年之內用完,結果發生了疫情,現在那些錢估計也要泡湯送給航空公司了,這麽算來,全家三張機票就是一千多,不過,後來想想至少還健康地活在也就算了:))
Costco的服務確實是非常好,你那輪胎確實需要全換的,因為紮的地方在外麵,不是在凹陷的地方。我家今年輪胎被紮了兩次。總之,今年就是倒黴透頂的一年。

女兒現在一切都好,自然不需要你多關心了,但一旦她以後生病了,結婚生子了,她一定會特別想念你的,到時候,她一定會時常回家來看你的。

祝暖冬周末快樂!
xiaxi 回複 悄悄話 周末回訪暖冬,看到Fedex這樣的處理結果,真是讓人很生氣!
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