哈佛商業評論：Words and Phrases to Avoid in a Difficult Conversation

 

學習、學習，再學習～～～

 

 Words and Phrases to Avoid in a Difficult Conversation

 

Summary.   

When you’re in the middle of a difficult conversation, it’s common to focus solely on yourself: your ideas, your viewpoint, your feelings. But a “me-centric” approach can backfire. To achieve your goal, you need to think beyond yourself. While crafting your message, you must keep the other person’s feelings and opinions in mind, too. To do so, avoid these common mistakes: don’t assume your viewpoint is obvious; don’t exaggerate; don’t challenge someone’s character or integrity; don’t blame others for your feelings; don’t tell others what they should do; and don’t say “It’s not personal.”

https://hbr.org/2021/06/words-and-phrases-to-avoid-in-a-difficult-conversation?