I am so surprised to see that Wells Fargo is in the news again. Still, it is bad news. This time the scandal is about cheating in its auto insurance sector. By forcing customers to buy unneeded insurance, Wells Fargo increased its sales. Since last September, Wells Fargo has been experiencing customer trust crisis. Until now, the problems are still there and customer confidence has not been regained.
We all know that competition across banking industry is ferocious. The products and services that traditional bank offers are being encroached by newly flourished financial institutions such as PayPal and Google. In order to find a way to compete,
