a Machine Problems ¨ Do you know what’s wrong with the printer? ¨ Who do we call to report a problem with the printer? ¨ When is the printer going to be fixed? ¨ The printer next to the break room is broken. Where is the other printer? ¨ The copy machine is jammed again. ¨ The copy machine is broken. ¨ We need to get the copy machine fixed. ¨ A technician is coming this afternoon to fix the copy machine. ¨ Where is the paper for the copy machine? ¨ We need to order more paper. We’re running low. b Mail Room ¨ Where is the mail room? ¨ I don’t have a mail box. Who should I contact to get one? ¨ Your mail box was pretty full. You should go pick them up. ¨ I haven’t checked my mail in 2 weeks. ¨ I never receive anything so I don’t need to check my mail often. ¨ What time does the delivery person usually come? ¨ What time does the mail usually come? ¨ I can send it to you through Inter Office mail. ¨ I’ll send it through Inter Office mail immediately. ¨ I’ll IO it to you. ¨ I need those documents. Can you IO it to me? ¨ Would you like to pick them up or should I send it through Inter Office mail? c Requesting Equipment ¨ I’m out of staples. Do we have any more in the supply room? ¨ The supply room is running low on pens. I think we should get more. ¨ My monitor is very old. It’s a little blurry and it gives me a headache when I look at it for a long duration. Could I get a new monitor? ¨ My computer is too slow. It slows down my work. I would like a faster computer. It will increase my efficiency on many of my tasks. ¨ I would like an ergonomic keyboard. I can type much faster with those. ¨ Can I get a new chair? This one is so uncomfortable. ¨ Can you get me a headset for the telephone? I’m on the phone most of the day and I would like to free up my hands. d Company Policies ¨ How long are we allowed for lunch? ¨ How long is our lunch break? ¨ If I only take a 30 minute lunch, can I leave 30 minutes earlier? ¨ What time should I report to work? ¨ Is there a strict policy on working hours? ¨ Are we allowed to start work an hour later if we work an hour more? ¨ What is the dress code here? ¨ Are we allowed to wear casual clothes on Friday? ¨ Does this company have the casual Friday thing? ¨ If I have ten vacation days, am I allowed to use them all at once? ¨ What holidays do we have off? ¨ Do our vacation days expire? ¨ Does this company allow telecommuting? ¨ Are we allowed to work from home? e I’m Busy ¨ I’m busy with work. ¨ Can I do this later? ¨ Does this have to be done now? ¨ When do you need this by? ¨ When is the deadline? ¨ I’m not going to have time for any other assignment until Thursday. ¨ I’ll try to free up my schedule. ¨ I’m pretty sure I can meet the deadline. ¨ If I don’t get any help on this, I won’t be able to complete it on time. ¨ I’ll do whatever I can do make sure this is done on time. ¨ You can count on me. ¨ Have I ever let you down? f Giving/Asking Business Cards ¨ Do you have a business card? ¨ Could I have one of your business cards? ¨ Can I have your business card? ¨ Can I get your phone number or email address? ¨ What is the best way to contact you? ¨ Can I get your contact information? ¨ Let me give you one of my business cards. ¨ My contact information is on my business card. Let me give you one. ¨ You can reach me by calling the number on my business card. ¨ My email address is on my business card. g General Office ¨ Do you know where the ABC file is at? ¨ Do you have the ABC file? ¨ Is anybody using the ABC file right now? ¨ Did you check the file cabinet? It should be there. ¨ Check the bin. Sometimes people throw it in there after they are done. ¨ Oh… it’s in my desk. I forgot to put it back. ¨ It’s in my office. I’ll get it for you. ¨ Are using this book right now? ¨ Can I borrow this book? ¨ Are you finished with this file? ¨ Are you done with this report? ¨ Can I use this file? ¨ Do you have an extra mouse? Mine broke. ¨ Do you have another network cable? The one I have is too short. ¨ Do you have a blank floppy disk I can have? ¨ I ran out of labels. Do you have any I can have? ¨ Can I borrow your stapler? ¨ Do you have a hole puncher? ¨ Do you have a staple remover by any chance? h Office Basics – Interactive Practice ¨ A: “I can’t get the printer to work.” B: “Did you check to see if it had paper?” A: “Yeah. That’s the first thing I checked.” B: “I don’t know then. You might have to call the technician.” A: “How do I do that?” B: “Just tell the admin and she should take care of it.” A: “Is there another printer that I can use?” B: “Yeah. There’s one down the hall next to the supply room.” A: “Oh yeah… I remember that one. Thanks.” B: “No problem.” ¨ A: “Do you have a lot of work?” B: “Yeah. I’m pretty busy. Why?” A: “Oh. I needed some help on documenting this process.” B: “Does this have to be done right now?” A: “The manager wants it by Friday.” B: “I’ll try to free up my schedule. Remind me again tomorrow morning, and I’ll help you in the afternoon.” A: “Do you need to read the documents first?” B: “Yeah. That would help.” A: “I’ll print you a copy and then drop them off.” B: “Make sure you drop it off before five because I have to leave early.” A: “No problem. Thanks.” ¨ A: “Are you new here?” B: “Yeah. I just started yesterday.” A: “Welcome aboard. I’m Jack.” B: “I’m Mark. Nice to meet you.” A: “What are you going to be working on?” B: “I’m going to work on the planning team. But I haven’t started yet. I’m still in training.” A: “The planning team is great. Our marketing team works with them closely. We’ll end up working together sometimes.” B: “That’s great. Oh, can I ask you some questions?” A: “Sure.” B: “Does this company have a casual Friday?” A: “Not really. You can get away with wearing slacks, but I’ve never seen anyone wear jeans.” B: “That’s alright. Do you know any good places to eat around here?” A: “Yeah there’s a deli right across the street. They have fresh sandwiches and sometimes hot dishes like teriyaki. It’s pretty good.” B: “That sounds good. Thanks for the info.” A: “No problem. If you need anything, I sit right around the corner here.” |