If It's on sale item....on sale=no return=no exchange=no refund , plus time frame i.e "within 7 days" ,a general rules of thumb in Canada..pls be noticed.tks.
活該, 不退就不退,no need to be desperate, of course she will be arrested, because she is too cheap, $20 is not as important as your dignity! Just tell this store that no more Chinese friends will buy from them anymore, or list it in Chinese blacklist, is much better than this way. Yes, she is cheap, 大吵大鬧把中國人的臉都丟盡了 for $20, YES, there is many westerns do returns, however they walk away and never shop in the same shop anymore if get rejected unreasonably, that is more decent way who will get respect. Chinese is never desperate for only $20.
If 橫海郡 looked at the article carefully, he would have found that the lady was dealing with the shop manager at the end, not the customer service staff. Based on my own experiences in Canada, it is very rare to find a shop manager saying "that is it!" They can usually suggest alternatives, unless the customer moves aggressively.
If you decide to use a threat, you have to use it smartly and artfully ...
(_!_) 發表評論於
這故事告訴我們
蛋定,即使你有一顆騷動的心,也一定要蛋定。
龍年裏,大家都要學會蛋定。 新年快樂。
(_!_) 發表評論於
哈哈,保安得叫警察,警察來了決定銬了以後還問她看沒看醫生。
這女人得有多瘋狂以至於大家以為她有精神問題啊?
華人講的故事一定要分析,通常會把事實扭曲的很大。
guamaaini 發表評論於
吃的東西的確不好退,除非是過期了,或者變質。
molen 發表評論於
橫海郡言之有理!A person I have known was not happy about the service charge from his bank and threaten to close his account. The teller in the bank immediately helped him to close the account.
Effective solution - tell the shopper that you are going to tell this story to all your friends.?樓下的,你以為你那辦法人家會懼怕嗎?人店員就是一個打工的,你願意跟誰說去人家根本不在乎的。最多店倒閉了,人家去別的地方找工作就是了。
whz1234 發表評論於
說話的聲音就高了幾個分貝 - This is the trigger. In western society, any aggressive behavior could be necessarily linked to police enforcement.
If the shopper refused a refund, the option left is either administrative (customer protection bureau) or legal. A price of $20 does not worth it.
Effective solution - tell the shopper that you are going to tell this story to all your friends.
這個case我覺得,感覺上退不退上,超市有點理虧。如果一定要走退的話,可以走別的渠道,不行就去法院,不過誰又有那個時間呢。