F4 Reopen case付費問題

8老師，您好。表姐一家申請F4，NVC這邊因為疫情，過了一年的有效期，所以要reopen case. 請的律師不幹活，隻好找我幫忙。我六月的時候在網上發了inquiry, 前兩天總算收到回複了。

Thank you for telling us you want to pursue your visa application. We will update your case record.

Since you did not contact us for more than one year, you must repay any fees you already paid. Please allow up to 48 hours before trying to submit your repayment.

我進CEAC一看，當時頁麵是這樣的

我點pay now進去看到那個Select是grayed out, 沒法選。我想有可能是email裏說的要等48小時。

 

我昨天再進去看，結果變成這樣了。反而退步了？

 

請問這情況是什麽意思呢？