請教小白兔老師

小白兔老師，您好！

I did a service request, answer is:

The processing of your case has been delayed. A check of our records establishes that your case is not yet ready for decision, as the required investigation into your background remains open.

這是不是我們要無限期的等待，或者會收到打指紋的通知。
我的ＮＡＭＥ　ＣＨＥＣＫ　早就過了．
謝謝