加國移民材料被退回，緊急求助！

一個月前將材料寄往Buffalo，一直在等檔案號，不料今天收到包裹，我所有的材料被退回。
內附三頁紙，
第一頁在“Your submission does not meet the definition of an acceptable application as set out by the Immigration and Refuge Protection Regulation R(10) (see Appendix D)"前打了一個勾。

第二頁是"Appendix D",並且在"If you claiming language skills and neither English nor French is your native language, you must:
provide other evidence in writing of your proficiency in those language. this material should include: a written submission explaining your training in English, an explanation of how commonly use" 前打一個勾，劃線。

第三頁是：“English Language Testing Centers"的信息。

我的材料中包含我以前參加的TOEFL,GRE成績單，也有Explanation letter of english proficiency,裏麵提到了學習使用英語的時間，以及在加拿大大學學習做TA,RA使用英語的情況。

請問這是怎麽回事？請大家幫忙看看該如何處理。萬分感謝！！！