just called NSC

Just called this morning. All of a sudden, I was told they sent me a notice for more documents last June. But I never get this. And in a few times infopass and phone calls, I was never told so. The only info I got is always NC pending. Very confused and angry _:mad:. Feel like a puppet, was played in other's hands. Any one has the same situation? And how long would this mess be cleared? Please share.