Refused Shipments
A refused shipment occurs when the shipper returns the product to the warehouse, example: customer refused, multiple delivery attempts were made or business closed. Products returning to the warehouse without contacting eCOST.com to obtain proper return instructions will be assessed a 20% fee to cover return shipping and labor charges. Additional charges will apply if not received in complete and unopened condition. This cost will be passed along to the customer in the form of a deduction from the total credit due to the customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof.
Unauthorized Returns
An unauthorized return is defined as any package returned to eCOST.com without a return authorization number on the shipping label. eCOST.com reserves the right to refuse the package and return it to the sender. In this case, the customer may be held responsible for the cost of shipping the package back to the sender. This cost will be passed along to the customer by charging the credit card originally used on the order.
In the event, eCOST.com accepts the unauthorized return, eCOST.com will impose up to a 50% restocking fee plus any applicable shipping charges for the unauthorized return. Additional charges will apply if the package is not received in the original and unopened condition.
A refused shipment occurs when the shipper returns the product to the warehouse, example: customer refused, multiple delivery attempts were made or business closed. Products returning to the warehouse without contacting eCOST.com to obtain proper return instructions will be assessed a 20% fee to cover return shipping and labor charges. Additional charges will apply if not received in complete and unopened condition. This cost will be passed along to the customer in the form of a deduction from the total credit due to the customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof.
Unauthorized Returns
An unauthorized return is defined as any package returned to eCOST.com without a return authorization number on the shipping label. eCOST.com reserves the right to refuse the package and return it to the sender. In this case, the customer may be held responsible for the cost of shipping the package back to the sender. This cost will be passed along to the customer by charging the credit card originally used on the order.
In the event, eCOST.com accepts the unauthorized return, eCOST.com will impose up to a 50% restocking fee plus any applicable shipping charges for the unauthorized return. Additional charges will apply if the package is not received in the original and unopened condition.
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